This book tackles one of the most pressing public policy issues of our time: the reform of regulatory and enforcement practice Malcolm K Sparrow shows how prescriptions for reform that are centered on the concepts of customer service and process improvement fail to take account of the distinctive character of regulatory responsibilitieswhich одкцо involve the delivery of obligations rather than just services Sparrow identifies a central notion at the heart of a new regulatory craftsmanship: "pick important problems and fix them " This simple approach presents complex implementation challenges with profound consequences for the way regulators organize their work and report their performance The author explores the underlying nature of the risk-control or problem-solving art, and specifies the organizational infrastructure and managerial practices required to place effective risk control at the heart of routine agency operations The Regulatory Craft will be especially valuable for regulatory and law-enforcement practitioners, as well as legislators, students, and others who care about the nature and quality of regulatory practice.  Редактор:ISBN 0815780656.